Terms of Sale

These Terms of Sale (“Terms”) govern the purchase of products from Kitchen Hub, accessible at https://www.kitchenhub.ae (the “Website”). By placing an order on this Website, you agree to be bound by these Terms.

Kitchen Hub is operated by Forton General Trading LLC, a company registered in United Arab Emirates.

1. Eligibility to Purchase

To place an order on Kitchen Hub, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate, complete, and current information during checkout

We reserve the right to refuse or cancel orders at our discretion.

2. Product Information

We make every effort to ensure that product descriptions, images, specifications, and prices displayed on the Website are accurate. However:

Product images are for illustration purposes only
Specifications may vary slightly depending on manufacturer updates
Availability is subject to change without notice

Kitchen Hub reserves the right to correct any errors or inaccuracies at any time.

3. Pricing and Payment

3.1 Pricing

All prices are listed in UAE Dirhams (AED)
Prices may be inclusive or exclusive of VAT, as indicated on the product page
Applicable VAT will be calculated at checkout as per UAE regulations

3.2 Payment Methods

We accept payments through secure third-party payment gateways. Accepted payment methods may include:

Credit cards
Debit cards
Online payment services
Cash on Delivery (where available)

We do not store or process full card details.

4. Order Confirmation and Acceptance

After placing an order, you will receive an order confirmation email
Order confirmation does not constitute acceptance of the order
Acceptance occurs only after payment authorization and order processing

Kitchen Hub reserves the right to cancel or limit quantities for any order, including due to pricing errors or stock unavailability.

5. Shipping and Delivery

5.1 Delivery Locations

We currently deliver within the United Arab Emirates unless stated otherwise.

5.2 Delivery Timeframes

Estimated delivery times are provided at checkout. Delivery times may vary due to logistics, weather, or unforeseen circumstances.

Delays do not entitle the customer to compensation unless required by law.

5.3 Risk and Ownership

Risk of loss passes to the customer upon delivery
Ownership of products transfers only after full payment is received

6. Returns, Refunds, and Exchanges

6.1 Returns

Returns are subject to our Returns Policy. Generally:

Products must be unused, unopened, and in original packaging
Return requests must be made within the specified return period

6.2 Non-Returnable Items

Certain products may not be eligible for return, including:

Clearance or sale items
Custom-made or special-order products
Items marked as non-returnable

6.3 Refunds

Approved refunds will be processed using the original payment method
Refund timelines depend on the payment provider

7. Cancellations

Orders may be cancelled before dispatch
Once dispatched, cancellation requests may not be accepted
Any applicable cancellation charges will be communicated clearly

8. Warranty and Manufacturer Support

Warranty coverage, if any, is provided by the manufacturer unless stated otherwise
Kitchen Hub does not provide independent warranties
Warranty claims must comply with manufacturer terms and conditions

9. Limitation of Liability

To the fullest extent permitted by UAE law:

Kitchen Hub shall not be liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the value of the product purchased

Nothing in these Terms limits liability where such limitation is prohibited by law.

10. Force Majeure

Kitchen Hub shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, government actions, strikes, or supply chain disruptions.

11. Governing Law and Jurisdiction

These Terms of Sale shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Changes to These Terms

Kitchen Hub reserves the right to modify these Terms of Sale at any time. Updates will be effective upon posting on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

13. Contact Information

If you have any questions regarding these Terms of Sale, please contact us.